24/7 IT Consulting & Support
Outsource your IT support with confidence. Our 24/7 technical support covers weekdays, weekends, and holidays — backed by strict SLA adherence and experienced professionals.
Stay Open 24/7 With Our IT Support Services
We offer 24/7 IT consulting and support services covering weekdays, weekends, and holidays. We guarantee 100% response rate backed by an SLA. We ensure no calls, tickets, or chats are ever missed.
FutureXcel IT Support operates as an extension of your team with trained agents ready to handle incoming calls, emails, chats, and tickets on your behalf. We take complete ownership of your support function so you can focus on growing your business.
Our services are backed by strict SLA adherence and a team of experienced professionals. We ensure total satisfaction and deliver delightful customer experiences. We resolve all basic issues, create support tickets in your ticketing system, and escalate critical matters to your in-house or third-party escalation teams.
Significant Cost Savings
- 50% to 70% lower cost compared to in-house teams
- No overhead expenses
- Simple, affordable pricing
- No hidden charges
- Transparent billing
What We Offer Under 24/7 IT Support
Comprehensive IT support services tailored to your business needs.
Tier 1 & Tier 2 Support
First-line and advanced technical support for end-users. Password resets, software installations, troubleshooting, and escalation handling.
Service Desk Operations
Complete service desk management including ticket logging, categorization, prioritization, resolution tracking, and SLA monitoring.
After-Hours Support
Coverage from 5:00 PM to 10:00 AM on weekdays, plus 24-hour coverage on weekends and holidays of your choice.
Omnichannel Support
Handle support requests via phone calls, emails, live chats, social media, and ticket notifications — all included in the same cost.
Escalation Management
Multi-level escalation to on-call engineers and respective teams. Prioritize critical issues and resolve them quickly with proper documentation.
Reporting & Analytics
Custom reporting, quality monitoring, ticket analytics, and performance dashboards to track SLA compliance and support metrics.
Enterprise IT Support
General help desk, application support, network troubleshooting, and infrastructure monitoring.
Healthcare IT Support
Patient support systems, appointment management, EHR support, and HIPAA-compliant handling.
E-commerce Support
Order processing, inventory support, payment troubleshooting, and customer service for online stores.
Travel & Hospitality
Reservation booking, guest support, travel desk operations, and vacation rental assistance.
Flexible Coverage Options
Customize your support coverage to match your business needs — hours of the day and days of the week.
After-Hours Coverage
5:00 PM to 10:00 AM (Next Day)
24 Hours / Day
24/7 Full Coverage
- Answer calls, emails, chat & social channels
- Log new tickets and update existing tickets
- Triage & resolve customer issues
- Gather data & update ticket for L2 escalation
- Prioritize critical issues & resolve them quickly
- Multi-level escalation to respective teams
- Acknowledge & resolve issues within SLA
- Custom plans available per your requirement
Omnichannel Support
We respond to support requests across all channels — all included in the same cost.
- Phone Calls
- Live Chats
- Emails
- Notification Alerts
- Tickets
- Social Media
Guaranteed SLA Response Times
Our services are backed by guaranteed SLA compliance — crucial for contract renewals and customer satisfaction.
Immediate call pickup guarantee, measured on live and recorded lines.
Quick acknowledgment and triage with documented next steps.
Rapid alert acknowledgment for tickets, chats, and paging systems.
100% SLA Compliance Guarantee
Real-time monitoring, proactive escalation paths, and weekly reviews ensure we meet or exceed your SLA commitments across every channel.
Why Choose FutureXcel
Here are 7 reasons why clients prefer FutureXcel over the competition:
No Forced Contracts
We don't believe in time-bound contracts. We only request a one-month notice in advance. Disconnect anytime.
Bring Your Own Tools
We work directly with your business applications, CRM, and other tools — no data transferred to external platforms.
Years of Trust
We've been helping businesses lower costs and deliver delightful customer experiences with proven expertise.
100% White-Labeled
We handle all the behind-the-scenes work with no reference to FutureXcel. Your brand, your customers.
Flexible Coverage
Tailor the service coverage to your preference — select the hours of the day and days of the week that suit you best.
SLA Compliance
We guarantee full compliance with client SLAs — crucial factors in contract renewals and customer satisfaction.
Go-Live in 1 Week
We can help you go live in 5-7 working days with fully trained and ready agents. Train-The-Trainer for easy knowledge transfer.
No Bots or Voicemails
No frustrating bots or voicemails. Our support reps keep your customers happy and your business growing.
Custom Training
Our team is fully trained on your business, applications, and SOPs before going live. We don't just take messages — we resolve issues!
Bring Your Own CRM & Tools
You need not worry about moving away from your existing tools. We work directly with your business applications, CRM, help desk, ticket management, billing, admin panels, and more — eliminating any duplication of work.
Industries We Serve
Our IT support services are tailored for various industries with specific requirements.
Frequently Asked Questions
Ready to Outsource Your IT Support?
Request a custom quote today. We'll propose a tailored solution that fits your business needs and budget.
Response time: usually within 24 hours.